DELIVERY CHARGES ARE PER ORDER AND VARY ACCORDING TO DESTINATION AS FOLLOWS:
Our standard dispatch time is 10 working days, with delivery times from dispatch listed below. Please contact us for specific delivery times, as there are circumstances where your order may be with you sooner.
- Free UK 1st Class Tracked & Signed for Delivery: 1-3 working days from dispatch.
- £18.00 International Tracked & Signed for EUROPE - Delivery 3-5 working days from dispatch.
- £25.00 International Tracked and Signed for WORLD ZONE 1 - Delivery 5-7 working days from dispatch.
- £30.00 International Tracked and Signed for WORLD ZONE 2 - Delivery 5-7 working days
- International delivery subject to country of residence, enter your delivery information at checkout to calculate shipping.
Please note that any duty or taxes incurred on arrival of your goods outside of the UK is not paid for by us. Please check with the customs authorities in your local area to determine any extra fees.
Orders are sent to you via ROYAL MAIL or UPS within the UK depending on the parcel weight, and most likely via PARCEL FORCE or UPS internationally depending on your destination. Orders sent within the UK should arrive between 2-3 business days after dispatch, except for outlying areas. Please allow more time for delivery at busy periods.
We will always try to dispatch your goods as quickly as possible, assuming we have the item/s in stock. We usually dispatch all items within 7 working days. If we do not have the item/s in stock, we will quickly advise you of this and let you know how long it will take for us to make up your order especially for you.
Olive Cooper operates a full 14-day Returns Policy. Simply return it to us within 14 days of receipt, unused with the original tagging and post-paid, together with the receipt we sent to you and details of your reason for return. We will refund the full value of the goods, using the same method as the original payment (i.e. a refund to your credit or debit card). Please note that the cost of the delivery cannot be refunded unless we deem the goods to have been faulty before they were dispatched to you.
GOODS DAMAGED IN TRANSIT
Unfortunately, we are not responsible for damage which occurs after the goods have been handed to the postal or courier service. However, should you be unfortunate enough to receive damaged goods, let us know immediately. Please retain all relevant documentation so that we can make an insurance claim against the carrier's insurers. If you are unable to open the damaged package in the presence of the carrier, make sure that you sign for it as "Damaged package; goods not yet inspected" to warn the carrier that a claim may follow.
If you have any queries regarding our Delivery Policy then please don't hesitate to get in touch here:
In the unlikely event that we are unable to fulfil your order, we will contact you for instructions. Please provide us with a telephone number or e-mail address when placing your order, as this makes it easier for us to contact you.